By using Wattlebird Grooming services, you are agreeing the the below
Health & Safety
1. Client dogs must be up-to-date with vaccinations and must be on-leash when arriving at and leaving the salon.
2. The client must disclose -
4. Wattlebird Grooming reserves the right to stop or modify a grooming session if a dog is too stressed or aggressive. For example, some dogs will not tolerate nail clipping, and in extreme cases this may need to be undertaken by your vet with the aide of sedation.
Injury policies
5. Using sharp tools on a wriggly dog is inherently risky and accidents can occur even though all care is taken to avoid such injury. The client understands that -
Coat condition
7. Matting causes distress and discomfort to a dog and can restrict blood circulation and airflow to the skin. The client understands that extensive matting requires a shave-down which carries the risk of nicks and skin irritation. All care is taken to avoid such injury.
8. Double coats are best managed via regular de-shedding so that the integrity of the undercoat is retained. The client understands that clipping or shaving a double-coated dog can result in unpredictable re-growth and will not normally help to keep the dog cool in a hot climate.
9. If a medicated shampoo is required (for example if fleas are present on the dog), the client will be charged a fee, as detailed under 'Grooming service pricing'.
Photographs
10. We will photograph your dog for our own records. If you do not want any pictures of your dog to be published on the Wattlebird Grooming website or social media, you can indicate this during the booking process.
Payment and cancellations
11. Full payment is due at the time of pick-up.
12. Cancellation within 24hrs of appointment time will incur a fee equivalent to 50% of the service cost.
13. No-shows without any communication will incur the full cost of the service.
14. Late pick-up: If the client is more than 15 minutes later than the agreed pick-up time a $30 fee may be incurred.
1. Client dogs must be up-to-date with vaccinations and must be on-leash when arriving at and leaving the salon.
2. The client must disclose -
- if their dog has any existing allergy, medical condition, skin tags or age-related frailty.
- if their dog has displayed fear, aggression or biting related to past grooming.
4. Wattlebird Grooming reserves the right to stop or modify a grooming session if a dog is too stressed or aggressive. For example, some dogs will not tolerate nail clipping, and in extreme cases this may need to be undertaken by your vet with the aide of sedation.
Injury policies
5. Using sharp tools on a wriggly dog is inherently risky and accidents can occur even though all care is taken to avoid such injury. The client understands that -
- occasional minor nicks or scratches can occur.
- Wattlebird Grooming will notify the client as soon as possible in the event of any accident and will arrange transport to the vet for emergency care when needed.
Coat condition
7. Matting causes distress and discomfort to a dog and can restrict blood circulation and airflow to the skin. The client understands that extensive matting requires a shave-down which carries the risk of nicks and skin irritation. All care is taken to avoid such injury.
8. Double coats are best managed via regular de-shedding so that the integrity of the undercoat is retained. The client understands that clipping or shaving a double-coated dog can result in unpredictable re-growth and will not normally help to keep the dog cool in a hot climate.
9. If a medicated shampoo is required (for example if fleas are present on the dog), the client will be charged a fee, as detailed under 'Grooming service pricing'.
Photographs
10. We will photograph your dog for our own records. If you do not want any pictures of your dog to be published on the Wattlebird Grooming website or social media, you can indicate this during the booking process.
Payment and cancellations
11. Full payment is due at the time of pick-up.
12. Cancellation within 24hrs of appointment time will incur a fee equivalent to 50% of the service cost.
13. No-shows without any communication will incur the full cost of the service.
14. Late pick-up: If the client is more than 15 minutes later than the agreed pick-up time a $30 fee may be incurred.